Middle Management (in care)

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Role: Senior Care Worker/ Assistant Manager/ Team Manager/ Deputy Manager

There are a variety of middle management roles, depending on the employer. Independent Care Providers will generally have a Senior Care Worker role; whereas local authorities can have Assistant Managers, Team Managers or even Deputy Managers. In Extra Care settings these are also known as Locality Care Managers.  The role they fulfill are however largely the same and they are all at level 3.
These roles will oversee and monitor Care Workers, Care Assistants and Home Carers. They sometimes also attend to the personal needs and comforts of the elderly and those needing additional help with care and support needs within residential care establishments, day care establishments or in their own homes. They can also fulfil more managerial functions such as managing, monitoring and improving service delivery to ensure people receive a complete person centred care service.
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Level: 3

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Qualifications & skills to access role

Middle management roles require a Level 3 adult care qualification. If working for the local authority (Bradford Council), support will be given to gain this qualification once in post.

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Useful experience

No specific additional experience is required, simply a better understanding of the job and the aptitude to take on more responsibility, and the willingness to get your level 3 qualification.

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As a middle manager you can work towards getting your Level 5 Diploma in Leadership and Management for adult care (CQC recognised) or a Higher Apprenticeship. Initially you can do the knowledge part of the level 5, which gives you the Level 4 Diploma in health and social care.  This will then enable you to either take on a specialist role or become a Registered Manager.  To complete the Level 5, on the job management experience is required, which will mostly be acquired once a job has been secured as a Registered Manager.

Through an on-the-job Nursing Foundation Degree, a level 3 middle manager can become a Registered Nursing Associate. Then with the relevant A’Levels or BTEC individuals can take a BSc Nursing Degree, leading to them becoming a Level 6 Registered Nurse in a care home.

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Where I can work

Care homes, residents’ homes
More information on where care workers can work

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Associated roles

Level 3: Advocacy Worker – having achieved demonstrable skills through a Level 2 award on Independent Advocacy.

Other: Specialist Coordinator requiring a qualification which would be dependent on the specialism eg Level 3 Dementia Care, Level 4 Working with Substance Misuse; Level 5 End of Life Care; with relevant bachelors degree Level 6 Social Worker or Level 6 Occupational Therapist.