Support staff learning and development

The One Workforce Hub has worked in partnership with Bradford College, Keighley College and Shipley College to bring you some great new learning resources that are specifically designed for support staff who work across health and social care

Walking in my shoes


Walking in my Shoes – This new online course will provide you with a refreshed way of thinking about how we deliver the best service user experience. This course is designed to help you develop yourself from great to awesome. 

The interactive training session focuses on the service user experience and sets an empathetic tone, whilst recognising the hard work and dedication of all support staff.  Within the session, support staff will recognise what it is like to ‘walk in service users’ shoes’, taking responsibility to get it right first time.  It will stress the importance of providing a seamless service user experience across organisational boundaries when referring to, and communicating with, other agencies/organisations.

Target audience description

Support staff working across health and social care in Bradford District and Craven

Course content /
learning outcomes

By the end of this session participants will have:

  • Identified and shared top tips on behaviours and attitudes that ‘service users’ value
  • Reflected on own skill set and identified areas for development 
  • Discussed the issues with colleagues and shared best practice 

The course will cover the following:

  • First impressions and lasting impressions 
  • Needs and expectations, including cultural awareness and how to support people with special educational needs or disabilities
  • The impact of attitude and behaviour 
  • Techniques to improve communication and build understanding
  • How to break the cycle of conflict
  • How to maintain a positive approach when feeling under pressure
  • Service ‘supply’ chain – one organisation

Course dates

Tuesday 15th February 2022, 11.00am
Wednesday 23rd February 2022, 12.00pm
Thursday 3rd March 2022, 2.00pm
Monday 7th March 2022, 10.00am
Tuesday 15th March 2022, 11.00am
Wednesday 23rd March 2022, 12.00pm

Joining instruction

For further information and to book on to a course please email

Please note that bookings need to be made at least two days in advance. 

Digital Skills: Bite Size development sessions


Digital Skills: A selection of bite size development sessions – these sessions will help you to develop your digital skills across a range of platforms and applications. 

These sessions will be available until the end of March 2022 and accessible with tutor support throughout the holidays

Target audience description

Those working in the sector who would like to update their digital skills along with learning more about the internet, email, smart devices and keeping safe while online. There is also Microsoft Office modules for those interested in learning how to use Word, Excel, Access and PowerPoint.

Course content /
learning outcomes

Using the Internet

  • Web browsers
  • Search engines
  • Navigating a website
  • Bookmarking
  • Favourites

Using Email

  • Creating an email account
  • Writing an email
  • Sending an email
  • Receiving and replying
  • Security

Using Smart Devices

  • Smart phones
  • Tablets
  • Touch devices
  • Zoom, MS Teams and other video based calling software

Keeping Safe Online

  • Security
  • Keeping your device safe
  • Keeping your personal data safe
  • Online scams
  • Email scams

Introduction to – Microsoft Word, Microsoft Excel, Microsoft Access & Microsoft PowerPoint.

Joining instruction


Phone: (01274) 088586

Digital Skills: Surgeries


Digital Skills: Surgeries – this new development opportunity will provide you with responsive support and guidance in how to use a wide range of digital applications. This could be something like how to set up a zoom video call for a resident, how to access a meeting via Teams, or how to review and save a word document on your phone.

If you’re stuck with an IT issue or question, and need to ask someone, give us a call or contact us online – see joining instructions below. 

Target audience description

Support staff working across health and social care in Bradford District and Craven.

Course content /
learning outcomes

The ‘surgeries’ are designed to give support staff working across health and social care quick access to support and guidance for a range of digital problems. Our aim is that by providing you with support when you need it, you will develop and learn, which will help to improve your confidence in using IT systems and applications.

The ‘surgeries’ will provide over the phone support and guidance aimed at improving digital know-how, so that technical problems can be solved as quickly as possible.

The surgeries are run by a team who are experts in a wide range of IT applications, including Zoom, Teams, Google, Microsoft, Windows and Macs.

They work with the belief that no question is a daft question, they are passionate about what they do and are looking forward to hearing from you and supporting you.

Joining instruction

Joining Instructions – Surgeries

Phone Number – (01274) 088293

Open Mon-Fri 13:30 – 15:30


Joining Instructions – Online IT Course with tutor support

Email users name, phone number and email address to