Support staff learning and development

The One Workforce Hub has worked in partnership with Bradford College, Keighley College and Shipley College to bring you some great new learning resources that are specifically designed for support staff who work across health and social care

Walking in my shoes

Overview

Walking in my Shoes – This new online course will provide you with a refreshed way of thinking about how we deliver the best service user experience. This course is designed to help you develop yourself from great to awesome. 

The interactive training session focuses on the service user experience and sets an empathetic tone, whilst recognising the hard work and dedication of all support staff.  Within the session, support staff will recognise what it is like to ‘walk in service users’ shoes’, taking responsibility to get it right first time.  It will stress the importance of providing a seamless service user experience across organisational boundaries when referring to, and communicating with, other agencies/organisations.

Target audience description

Support staff working across health and social care in Bradford District and Craven

Course content /
learning outcomes

By the end of this session participants will have:

  • Identified and shared top tips on behaviours and attitudes that ‘service users’ value
  • Reflected on own skill set and identified areas for development 
  • Discussed the issues with colleagues and shared best practice 

The course will cover the following:

  • First impressions and lasting impressions 
  • Needs and expectations, including cultural awareness and how to support people with special educational needs or disabilities
  • The impact of attitude and behaviour 
  • Techniques to improve communication and build understanding
  • How to break the cycle of conflict
  • How to maintain a positive approach when feeling under pressure
  • Service ‘supply’ chain – one organisation

Course dates

Monday 1 March 2021, 9.30am-11.30am
Tuesday 2 March 2021, 12.30pm-2.30pm
Wednesday 3 March 2021, 3.00pm–5.00pm
Thursday 4 March 2021, 5.00pm-7.00pm
Monday 15 March 2021, 3.00pm-5.00pm
Tuesday 16 March 2021, 5.00pm-7.00pm
Wednesday 17 March 2021, 12.30pm-2.30pm
Thursday 18 March 2021, 9.30am-11.3apm
Monday 8 March 2021, 5.00pm-7.00pm
Tuesday 9 March 2021, 3.00pm- 5.00pm
Wednesday 10 March 2021, 12.30pm- 2.30pm
Friday 12 March 2021, 9.30am-11.30am
Monday 22 March 2021, 5.00pm-7.00pm
Tuesday 23 March 2021, 9.30am-11.30am
Thursday 25 March 2021, 3.00pm-5.00pm
Friday 26 March 2021, 12.30pm-2.30pm

Joining instruction

For further information and to book on to a course please email walkinginmyshoes@shipley.ac.uk

Digital Skills: Bite Size development sessions

Overview

Digital Skills: A selection of bite size development sessions – these sessions will help you to develop your digital skills across a range of platforms and applications. 

More information to follow.

Target audience description

More information to follow.

Course content /
learning outcomes

More information to follow.

Joining instruction

More information to follow.

Digital Skills: Practical advice and learning for digital problems

Overview

Digital Skills: Practical advice and learning for digital problems – this unique learning experience aims to provide you with information when you need it through the provision of an IT telephone helpline that will provide guidance and support. The helpline will be accessible 5 afternoons a week (Monday to Friday). More information to follow.

Target audience description

More information to follow.

Course content /
learning outcomes

More information to follow.

Joining instruction

More information to follow.